PLEASE READ

 

Last updated October 8th, 2025  

 

Dear Valued Customer,

Thank you for choosing Alan’s Bike Repair (ABR) for your cycling needs. As the sole technician and owner, I take personal pride in providing quality service and fostering trust with each customer. To ensure clarity and mutual understanding, I have established the following Company Policies and Terms and Conditions. These guidelines are designed to outline the expectations and responsibilities of both ABR and our customers, fostering a professional and respectful environment.

By engaging with my services, you acknowledge and agree to adhere to these policies. Should you have any questions or require further clarification, I am available to assist you.

I appreciate your trust in ABR and look forward to serving you.

Best regards,
Alan

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Section 1: Repairs & Materials

Article 1. Customers may provide their own materials. Should they choose not to, a $5 convenience fee will be applied to the price of every material provided by ABR.

Article 2. The purchase of specialty equipment needed for the repair of a bicycle will be added to the customer’s final bill.

Article 3. If a customer requires assistance in the purchase of a part for a bicycle or other such vehicle (subject to service by ABR), ABR will provide advice free of charge.

Article 4. Customers that supply their own parts may be refused if the parts are deemed unsafe, poor quality, or incompatible based on staff assessment.

Article 5. Specialty parts and other such special orders must be paid for in advance, in full.

Article 6. ABR reserves the right to decline service for bikes that are unsafe, structurally compromised, or beyond repair based on staff assessment.

Article 7. ABR is not responsible for damage or failure of parts not directly serviced or replaced during the repair.

Article 8. In the event of a discovered problem, the customer will be notified and consulted on the taking of any further action.
 

Section 2: Payments & Pricing

Article 1. All sales are considered final; however, refunds or adjustments may be provided at ABR’s discretion in accordance with applicable consumer protection laws.

Article 2. Refunds or returns will not be granted unless required by law or in the event of service error by ABR.

Article 3. All quotes and estimates are free of charge, but are not final and will change if prices increase since quote date.

Article 4. All prices are subject to change, including discounts or additional fees. Discounts only apply to the price of labor, not including Parts Purchase Convenience fees or cost of materials.

Article 5. Customers may request a drop off receipt prior to leaving, but must pay the quoted price up front if a receipt is requested. If the service can not be completed due to a manufacturer error, a full refund will be given.

Article 6. All drop off receipts must be returned upon pick-up.

Article 7. All parts of every receipt must be filled out before the release of the serviced bicycle.

Article 8. In the event of non-payment, ABR reserves the right to retain possession of the bicycle under Pennsylvania’s artisan’s lien laws. If payment is not made within 30 days of notification of completed service, the bicycle will be treated as abandoned. ABR will provide written notice to the last known contact before any disposition of the bicycle and will follow applicable Pennsylvania law regarding abandoned personal property.

Article 9. Bikes will only be returned to owner upon full payment of bill issued by ABR.

Article 10. Payment is required at or before the time of pickup unless a payment plan has been arranged in writing.

Article 11. If a customer brings in more than two(2) bikes, a $5 discount is applied for each bike except the first two(2).

 

Section 3: Pickups, Appointments & Abandonment

Article 1. An appointment must be set up prior to bike drop-off and pickup, ABR is only open by appointment.

Article 2. Repairs are completed in the order they are received, unless a rush service is requested (additional fee of $25).

Article 3. Turnaround times and estimates may vary due to part availability or unexpected issues.

Article 4. Bikes must be picked up within 7 days of notification of completion unless a prior agreement is in place.

Article 5. Late pickups (in accordance with S3A4) incur a daily storage fee of $10.

Article 6. Bikes left more than 30 days after notification of completion will be considered abandoned. ABR will make reasonable efforts to contact the customer to the last known contact before selling or otherwise disposing of the bicycle. Any such action will be taken in accordance with Pennsylvania’s laws on unclaimed personal property. Sale proceeds will be applied toward unpaid charges(including storage fees), and any surplus will be returned to the customer if contact is reestablished.

 

Section 4: Test Rides & Warranties

Article 1. Bicycle(s) must be test driven prior to the signing of receipts, if customer desires so, to ensure customer satisfaction.

Article 2. ABR takes care to ensure all repairs are completed to a high standard. However, customers are responsible for inspecting their bike and test-riding it before signing off. ABR is not liable for damages caused by improper use or unrelated issues that occur during or after the test ride unless due to provable ABR error.

Article 3. ABR offers a 1-year warranty on all repairs, provided the original receipt is presented.

Article 4. ABR warranties cover labor only, not wear-and-tear, crashes, or damage from misuse.

Article 5. Manufacturer warranties on parts are not redeemable here.

Article 6. If there is an issue with a recent repair, customers may return within 7 days for a free inspection. This does not guarantee further free service unless the issue was due to provable ABR error.

 

Section 5: Conduct & Shop Rules

Article 1. Any verbal, physical, or otherwise abusive behavior or harassment will result in an immediate and permanent ban from ABR.

Article 2. Customers may not enter work areas or interfere with staff during service unless invited for consultation.

Article 3. Customers may not attempt to perform their own repairs while on ABR property.

Article 4. ABR reserves the right to refuse service to anyone who violates any policy on this list.

Article 5. Weather delays may affect test rides or scheduled pickups.

Article 6. ABR is not responsible for theft or damage of bikes left unsecured outside the shop; customers are responsible for securing their property until officially checked in.

Article 7. In the event of a permanent ban or closure by ABR, all active memberships will be honored until their expiration date(in accordance with S6A3).

Article 8. No customers under the age of 18 will be permitted, unless a prior agreement is in place. If you need a bike serviced, have your parent(s) and/or legal guardian(s) contact us. 

Article 9. ABR reserves the right to permanently refuse service to individuals who violate these policies. All such decisions are at the sole discretion of ABR. All bans are final.

Article 10. By booking an appointment, you, the customer, agree to all of the above stated policies/terms and conditions.

Article 11. In the event of a ban or refusal of service during an active service job, the customer may still pick up their bike and must pay the full, final price given by ABR. In the event of refusal to pay, S2A8 will be enforced.

Article 12. If a payment plan must be offered or imposed as a last resort due to a direct refusal to pay the full agreed total — including, but not limited to, statements such as “I will not pay for this” or “How about this price instead” — a permanent ban will be issued.

Article 13. Partial payments, granted proper and repeated notice from ABR, of any amount less than the final quoted price, will result in a permanent ban regardless of intent to pay in full.

 

Section 6: Memberships

Article 1. Memberships are non-refundable.

Article 2. A physical membership card must be presented at drop-off or pickup to receive membership benefits. Digital versions or photos are not accepted unless otherwise agreed in writing before drop off appointment.

Article 3. All membership sales are final. In the event of a permanent ban or refusal of service, no refunds will be issued under any circumstances, even if the customer holds an active membership.
 

Legal Disclaimer:

These policies are intended to comply with Pennsylvania law and protect both ABR and its customers. In the event of a conflict with applicable law, such law shall govern, and any unenforceable provision shall be modified or removed accordingly. ABR reserves the right to amend, modify, or update any terms or policies at its sole discretion. All changes will apply retroactively to your scheduled drop-off appointment unless otherwise agreed upon beforehand.